Getting Set Up for Video Visits

Not sure how to get started with your virtual appointment? Follow these simple steps:

Step 1: Schedule your Video Visit
Make an appointment with your preferred provider

Step 2: Get Access to Your Patient Portal
from a web browser or use the APPatient App.
Please contact a GSD office for patient portal access or login assistance.

Step 3: Download the APPatient App from the App Store  or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above).
You do not need a username or password to access video visits on APPatient, but the app must be installed. You will need this login info to access other features on APPatient.

Step 4: Prepare for your Video Visit
In addition to downloading the app, please complete any instructions from our GSD office. You may be asked to complete forms or upload information to your patient portal.

Step 5: Join the video chat
When your provider is ready, you’ll receive an invitation to join by text or email. You may also receive an APPatient notification.
To join using the APPatient app, select the link received by text or email, enter your last name and date of birth, and select “Join Video Visit” to meet with your provider.
Or log in to the patient portal or APPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your provider